Privacy Policy — gk9 Casino

1. Introduction

This Privacy Policy ("Policy") describes how gk9 ("we", "us", "our", "the Company") collects, uses, stores, and protects the personal information of users ("you", "your") who access and use the gk9 Platform at gk9.lat ("the Platform"). This Policy forms an integral part of our Terms & Conditions, and by registering an account or using the Platform you confirm that you have read and understood this Policy in full.

gk9 is committed to protecting the privacy of all users, particularly those accessing the Platform from Bangladesh. We recognise that you entrust us with sensitive personal and financial information, and we take that responsibility seriously. Our data practices are designed to be transparent, proportionate, and aligned with widely accepted standards for data protection in the online gaming industry.

This Policy applies to all personal data collected through the Platform, through our customer support channels, and through any communications you initiate with gk9 via email or other means. It does not apply to third-party websites that may be linked from the Platform — those sites operate under their own privacy policies.

2. Data We Collect

gk9 collects personal data through several channels in the ordinary course of providing its services. The categories of data we may collect include the following:

• Registration data: Full legal name, date of birth, gender, residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), email address, and mobile number provided during account creation.
• Verification documents: Copies of government-issued photo ID, passport, or national identity card submitted during Know Your Customer (KYC) verification.
• Communication records: The content of emails, support tickets, and any other messages you send to gk9.

• Payment information: bKash account numbers, Nagad wallet identifiers, Rocket mobile numbers, Upay details, bank account numbers, and Visa/Mastercard details used for deposits and withdrawals. Note that gk9 does not store full card numbers — card data is handled by our payment processing partners under their own security standards.
• Transaction history: A full record of all deposits, withdrawals, bonus credits, and wager transactions associated with your account, denominated in Bangladeshi Taka (৳).

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Session data: Login timestamps, session duration, pages visited, games played, bet amounts, and in-game events.
• Cookies and similar technologies: Session cookies, persistent cookies, and local storage objects used to maintain your session state, remember preferences, and support Platform analytics. See Section 8 for full cookie details.

3. How We Use Your Data

gk9 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Our primary purposes are as follows:

4. Legal Basis for Processing

gk9 relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to fulfil the contractual relationship established when you create a gk9 account — including account administration, payment processing, and game access.
• Informed consent: Processing for which you have given specific, informed consent, including the receipt of marketing communications and the placement of non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Legitimate interests: Processing necessary for the purposes of gk9's legitimate business interests — including fraud prevention, security monitoring, and Platform analytics — provided those interests are not overridden by your rights and interests.
• Legal obligation: Processing required to comply with applicable law, including anti-money-laundering regulations and lawful requests from regulatory or law enforcement authorities.

5. Data Sharing

gk9 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may, however, share your data with the following categories of third party where it is necessary to provide our services or comply with our legal obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer partners receive the payment data necessary to process your deposit and withdrawal requests. These providers are bound by their own data protection obligations and may not use your data for any purpose beyond payment processing.
• Identity verification providers: Third-party KYC and AML service providers may receive your identity documents and personal information solely for the purpose of verifying your identity and assessing financial crime risk.
• Game content providers: Game studios and platform providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi) may receive anonymised session tokens and gameplay data necessary to operate their games within the gk9 Platform. These providers do not receive your name, payment details, or contact information.
• IT and hosting providers: Companies that provide server infrastructure, database management, security monitoring, and technical support services to gk9 may have access to personal data as part of their service delivery, under strict confidentiality obligations.
• Legal and regulatory authorities: gk9 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or in response to a valid legal order.

In all cases where we share your data with third parties, we require them to handle your information in a manner consistent with this Privacy Policy and applicable data protection standards.

6. Data Retention

gk9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in order to satisfy AML record-keeping obligations.
• Transaction records: Financial transaction data is retained for a minimum of five (5) years from the date of each transaction, in line with standard financial compliance requirements.
• Identity verification documents: KYC documents are retained for the same five-year period following account closure or the completion of the relevant verification process, whichever is later.
• Support communications: Records of support tickets and email communications are retained for three (3) years from the date of the last interaction.
• Marketing preferences: Records of marketing consent and opt-out requests are retained indefinitely to ensure we honour your preferences correctly over time.

When data is no longer required under the above retention periods, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. Your Data Rights

As a gk9 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.

• Right of access: You have the right to request a copy of all personal data gk9 holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to erasure: You may request that gk9 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations as described in Section 6.
• Right to restriction of processing: You may request that gk9 restrict the processing of your data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where gk9 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object to marketing: You may object to the processing of your data for direct marketing purposes at any time by contacting [email protected]. We will action your request within five working days.

8. Cookies & Tracking

gk9 uses cookies and similar browser storage technologies to operate the Platform effectively and to improve the user experience. The categories of cookies we use are as follows:

• Essential cookies: These are strictly necessary for the Platform to function. They maintain your login session, remember your language and currency preferences, and ensure that the checkout and payment flows work correctly. Essential cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: These collect anonymised information about how users navigate the Platform — including which pages are visited most frequently and where users experience errors — to help us improve the Platform's performance and usability.
• Functionality cookies: These remember your preferences (such as game categories you have visited and notification settings) to provide a more personalised experience on return visits.
• Marketing cookies: Where you have consented, these cookies allow gk9 to deliver relevant promotional content based on your activity on the Platform. You may withdraw consent for marketing cookies at any time.

Most modern mobile browsers allow you to control cookie settings through the browser's privacy menu. Disabling essential cookies will impact your ability to use the Platform. gk9 does not use third-party advertising networks or cross-site tracking technologies.

9. Data Security

gk9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive personal and financial data stored on our systems.
• Access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems that store personal data.

While gk9 takes all reasonable precautions to safeguard your data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for ensuring that your device is free from malware. If you suspect that your account has been compromised, please contact [email protected] immediately.

10. Children's Privacy

The gk9 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not register an account or use the Platform in any way.

If gk9 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all data associated with the account will be deleted, and any deposited funds will be subject to the procedures set out in our Terms & Conditions. If you believe that a minor has registered an account on gk9, please notify us immediately at [email protected].

11. Changes to This Policy

gk9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will publish the revised Policy on this page with an updated "Last Updated" date at the top. In cases of significant changes that affect your rights, we will endeavour to notify registered users via email or an in-Platform notification prior to the changes taking effect.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how gk9 handles your personal data.

12. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data gk9 holds about you, please contact our support team using the details below. The email address is displayed as plain text and is not a clickable link.